A conversation with longtime multifamily industry veteran, the awesome Liz Ayala, the Administrator, with Valley Village Retirement Community, and a fabulous supplier partner to the multifamily industry, Mo Hussein, the CEO of Balanced Asset Solutions... discussing how renters now expect empathetic same-day communication, the shift to empathy and proactive service, real results like noise and smoke monitoring cutting complaints by 98 percent, and how integrated systems, automation, dashboards, predictive analytics, and RPA help teams work faster while staying human.